Onboarding (Week 1)
Use this page when you need someone above you on a call. The first table shows the people who run each site; the second is the situational matrix. If the first contact you try doesn't pick up, move to the next person up the chain — don't sit on something urgent because one phone rang out.
The office manager handles operations (complaints, billing disputes, refunds, staff safety, refunds, facility issues). The clinical lead handles clinical questions and is your first port of call for anything safety-related at the site.
| Site | Office manager | Clinical lead |
|---|---|---|
| Mill Park | Jas — 0403 134 063, jas@unitedradiology.com.au | Jas — same |
| Lalor | Jas — 0403 134 063, jas@unitedradiology.com.au | Jas — same |
| Melton | Awil — 0434 104 338, awil@unitedradiology.com.au | Awil — same |
| Essendon | Anthony Mobilio — 0488 294 691, anthony@unitedradiology.com.au | Alex (Aleksandar Gurcinovski) — 0435 460 795, alex@unitedradiology.com |
| Dandenong | Tung — 0433 427 740, tung@unitedradiology.com.au | Tung — same |
| Situation | Contact | How to reach | Hours |
|---|---|---|---|
| Clinical emergency on-site (collapse, anaphylaxis, severe bleeding) | 000 first, then your site's clinical lead | Call 000 immediately; then mobile from the table above | Always |
| Clinical question about a patient or booking | Radiologist on duty — Jules | 0404 721 750 | Business hours |
| Radiologist on duty — urgent | Jules | 0404 721 750 | Business hours |
| Radiologist on duty — routine question | Jules | 0404 721 750 | Business hours |
| Complaint from a patient | Your site's office manager | See per-site table above | Business hours |
| Billing dispute over $200 | Your site's office manager | See per-site table above | Business hours |
| Refund request | Your site's office manager | See per-site table above | Business hours |
| Staff safety incident | Your site's office manager | See per-site table above | Business hours |
| IT / system issue (logins, RIS, network) | Crowd IT — Darren | 0428 480 548 | Business hours |
| Equipment fault (XR, CT, US, DEXA, etc.) | Vendor helpdesk for that modality | Number is posted at the modality's workstation | Per vendor SLA |
| Privacy / data breach | Anthony Mobilio or Abby Robb | Anthony 0488 294 691, Abby 0403 643 520 / abby@unitedradiology.com.au | Business hours |
| Media or legal enquiry | Anthony Mobilio or Abby Robb | Same as above | Business hours |
| AHPRA or regulator enquiry | Anthony Mobilio or Abby Robb | Same as above | Business hours |
| Facility issue (building, utilities) | Your site's office manager | See per-site table above | Business hours |
| 000 (ambulance / police / fire) | Emergency services | Call 000 | Always — never escalate up first |