United Radiology does not offer breast imaging at any site — no mammography (screening or diagnostic), no breast MRI, no breast biopsy. If a patient calls asking, we refer them elsewhere.
Screening mammogram — direct to BreastScreen Victoria (132 050) or their state equivalent. No referral needed for BreastScreen; they book directly with the patient.
Diagnostic mammogram — they need to choose another radiology provider. Their referral is valid at any mammography-capable practice.
Breast lump or breast pain, GP-referred for imaging — their referral may specify "ultrasound" (which we could do as general US) or "mammogram" (which we don't do) or "ultrasound + mammogram". If the referral is for US only, we CAN book them. If it includes mammography, they need another provider for at least that part.
Follow-up after a prior breast finding — refer back to the practice that did the original imaging; continuity of comparison images matters.
Tone guidance for sensitive calls: Upset patient — many breast-imaging callers are anxious; be unhurried and never use "cancer" or "suspicious" unless they do