United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to
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Modalities

X-Ray — fast facts

Manager approved by Anthony Mobilio on 4 May 2026.

General X-Ray (XR). Fast, painless 2D imaging — the most commonly performed diagnostic test in Australia.

Key facts

  • Length: ~10 minutes per body region imaged (pre-set in the RIS)
  • Booking: Walk-in — no appointment needed; patients imaged next in queue
  • Prep: None for General XR (Bone Density, Dental and Mammography have their own guides)
  • Radiation: Low-dose ionising radiation. Always ask women of childbearing age about pregnancy before booking

Common indications

  • Suspected fracture or dislocation
  • Bone/joint disease (osteoarthritis, cancer)
  • Pre-surgical planning
  • Foreign body (swallowed, inhaled, impaled)
  • Chest conditions — pneumonia, heart failure, lung cancer (CXR is the most-referred XR worldwide)

Referral requirements

Referrals need patient ID (name, DOB, address), referrer ID (name + provider number), body region + exam, clinical indication, and date. Written, electronic or verbal (where permitted).

Who can refer what:

  • GPs, specialists, consultant physicians — all XR
  • Dentists — OPG, Lat Ceph, Head, C-Spine, Bone Age (Wrist), Chest, Abdomen, Extremities
  • Chiropractors — Hip, Pelvis, single spinal region, 2-region spine only
  • Physios & Osteopaths — Hip, Pelvis, single/2/3/4-region spine (3–4 region limited to 1 per year)
  • Podiatrists — Lower extremity (foot, ankle, tib/fib, knee)
  • Nurse practitioners — Extremities, shoulder, clavicle, hip, pelvis, chest, ribs, sternum

NR (Non-Referrer) items

If a practitioner refers outside their allowable regions, an NR item may be available at a reduced rebate. No NR items exist for Spine, Head, or Ribs/Sternum — if a non-eligible referrer sends one of those, patient is fully out of pocket. Confirm with tech/radiologist first.

Bulk-billing

Most General XR is bulk-billed when referred by an eligible practitioner. The trap is referrer mismatch — e.g. a podiatrist referring a lumbar spine, or a chiropractor referring a 3-region spine. In those cases there's no Medicare rebate at all.

Don't promise bulk-billing on the phone

If the referrer-region combo is unusual, say "we'll confirm eligibility at reception — if it qualifies we'll bulk-bill, otherwise we'll let you know the fee before we image." Check with tech if you're unsure.

Allied-referred 3 or 4 region spine (58120/58121) — patient can only claim one per year. Ask if they've had allied-referred full-spine imaging in the last 12 months; if yes, they're fully OOP.

MBS codes (quick reference)

CodeDescriptionBulk-billNotes
57509Upper extremity — single region (finger/hand/wrist/forearm/elbow/humerus)——
57515Upper extremity — 2+ contiguous regions——
57703Shoulder/scapula—Billable with any other upper extremity item
57709Clavicle/AC joint—Billable with shoulder if done separately
57521Lower extremity — single region (toe/foot/ankle/tib-fib/femur)——
57527Lower extremity — 2+ contiguous regions——
57523Knee——
57712Hip——
57715Pelvis—Billable with any lower extremity item inc. hips
58100 / 58103 / 58106 / 58109Single spine region — C / T / L / Sacrococcygeal——
581122-region spine——
58115 / 581083 / 4-region spine — GP or specialist referred only——
58121 / 581203 / 4-region spine — Allied (physio/osteo only, 1/year, chiro NOT eligible)——
58503Chest (CXR)——
58521 / 58524 / 58527Ribs/sternum — 1 / 2 / 3 region—Add CXR to rule out pneumothorax. No NR items.
58700Plain renal (KUB)——
58903Plain abdomen—Not same day as barium. Add CXR if erect + supine.
57901 / 57902Skull / Lat Ceph—Cannot be billed together
57915 / 57927Mandible / TMJ (non-OPG)—Sinuses / facial bones (was 57507) and Nose (was 57912) appear to have been superseded on MBS Online — confirm with tech which current item applies.

Bilateral / non-contiguous: annotate side + region on invoice with Medicare modifier — NFC (Not for Comparison, bilateral) or NCBA (Non-Contiguous Body Area, same side, not touching). Consultation item 104 cannot be billed with any XR.

United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to