United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to
Report a bug

Onboarding (Week 1)

Our sites

Manager approved by Anthony Mobilio on 4 May 2026.

United Radiology runs five clinics — all in Victoria. The mix of services varies by site, so know what's where before you book. Verify the current list against the public website (unitedradiology.com.au/clinic-locations) periodically — this page is a snapshot.

Quick reference

SitePhoneFaxEmail
Mill Park(03) 7045 1100(03) 7045 1101millpark@unitedradiology.com.au
Lalor(03) 7043 0077(03) 7043 0071lalor@unitedradiology.com.au
Melton(03) 8657 4911(03) 8657 4913melton@unitedradiology.com.au
Essendon(03) 7044 2011(03) 7044 2014essendon@unitedradiology.com.au
Dandenong(03) 8908 3022(03) 8908 3023dandenong@unitedradiology.com.au

Mill Park

Address: Shop 25, The Stables Shopping Centre, 314–360 Childs Road, Mill Park VIC 3082 Hours: Mon–Fri 9:00am – 5:00pm (no weekends) Modalities: XR · CT · US · OPG · CBCT · Calcium scoring · Low-dose lung CT · CT-guided injections · US-guided injections · Core biopsy / FNA Amenities: Free parking, wheelchair accessible

Lalor

Address: 284 Station Street, Lalor VIC 3075 Hours: Mon–Fri 9:00am – 5:00pm, Sat 9:00am – 1:00pm Modalities: XR · CT · US · DEXA · Low-dose lung CT · CT-guided injections · US-guided injections · Core biopsy / FNA Note: Lalor is the only UR site with a DEXA scanner — all DEXA bookings route here. No OPG, CBCT, or Calcium scoring at this site.

Melton

Address: 317 High Street, Melton VIC 3337 Hours: Mon–Fri 8:30am – 5:00pm, Sat 9:00am – 4:00pm Modalities: XR · CT · US · CT-guided injections · US-guided injections · Core biopsy / FNA Amenities: Free parking, wheelchair accessible Note: No DEXA, OPG, CBCT, Calcium scoring, or lung screening at this site. Smallest service mix of our clinics.

Essendon (walk-ins welcome)

Address: 1/5–7 Napier Street, Essendon VIC 3040 Hours: Mon–Fri 9:00am – 5:30pm (no weekends) Modalities: XR · CT · US · OPG · CBCT · Calcium scoring · Low-dose lung CT · CT-guided injections · US-guided injections · Core biopsy / FNA Amenities: Walk-ins welcome

Dandenong

Address: 6 Clow Street, Dandenong VIC 3175 Hours: Mon–Fri 8:30am – 5:00pm, Sat 9:00am – 1:00pm Modalities: XR · CT · US · Calcium scoring · Low-dose lung CT · CT-guided injections · US-guided injections · Core biopsy / FNA Note: No DEXA, OPG, or CBCT at this site.

Services at a glance

Mill ParkLalorMeltonEssendonDandenong
XR✓✓✓✓✓
CT✓✓✓✓✓
Ultrasound✓✓✓✓✓
DEXA—✓———
OPG✓——✓—
CBCT (cone beam)✓——✓—
Calcium scoring✓——✓✓
Low-dose lung CT✓✓—✓✓
CT / US-guided injections✓✓✓✓✓
Core biopsy / FNA✓✓✓✓✓
Saturday hours—✓ (9–1)✓ (9–4)—✓ (9–1)

Don't book a service at the wrong site

DEXA only goes to Lalor. CBCT and OPG only go to Mill Park or Essendon. Check the table above before confirming a booking — if you're not sure which site offers a service, ask the tech or the site receptionist first.

Not offered at any site

MRI, mammography, nuclear medicine, PET-CT, fluoroscopy, catheter angiography — see MRI — we don't offer this and Breast imaging — we don't offer this for scripts. Refer patients to an appropriate provider — their existing referral will work anywhere.

Online resources

  • Booking: unitedradiology.com.au/booking
  • Patient reports: unitedradiology.com.au/patient-reports
  • PACS (referrer portal): pacs.unitedradiology.com.au/Portal/app
  • Feedback: unitedradiology.com.au/feedback

United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to