United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to
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Modalities

Ultrasound — fast facts

Manager approved by Anthony Mobilio on 4 May 2026.

Sound-wave imaging. No radiation, safe for all patients (including pregnancy). Poor through bone, air, and gas — so lung and bowel aren't well imaged.

Key facts

  • Length: 20–60 min depending on scan and sonographer
  • Booking: Appointment required for all US. Walk-ins only for urgent cases (DVT, PV bleed, ?appendicitis, ?torsion) — clear with supervisor + sonographer first
  • All UR sites cover all US sub-specialties (MSK, obstetric, vascular). No need to triage bookings by site for sonographer specialty.
  • Radiologist-on-site required: MSK (upper/lower limb, chest/abdo wall), penile Doppler, and all injections/procedures

Urgent — same-day book

Don't let these wait

?DVT, ?ruptured AAA, ?ectopic pregnancy, ?ovarian torsion, ?testicular torsion, ?pyloric stenosis (baby), ?abruption / reduced fetal movements, AV fistula blockage, acute limb (no pulses). Book same day — if no slot, grab the sonographer.

Referral rules

  • GPs: all US except specialist-only obstetric items
  • Specialists: all US (OB/GYN required for specialist obstetric)
  • Midwives (with provider no.): obstetric items only (<12wk, 12–16wk, NT, morphology, 3rd trimester)
  • Podiatrists: foot/ankle only
  • Repeat 2nd/3rd trimester scans (55712, 55721): MUST be OB/GYN or GP with Dip Obs — otherwise no rebate
  • NR items available for most regions at reduced rebate when referrer isn't eligible. NR is NOT available for vascular US.

Patient prep (by scan type)

Patient prep by scan type
  • •Abdomen (55036): 6hr fast, water + meds only. Paeds 10-16: 4hr fast. Paeds <10: 2hr fast.
  • •Renal / Urinary tract (55058): empty bladder 1-2hr before, then drink 1L water. Do NOT empty before appt.
  • •Pelvis (55065): same as renal — bladder filling required. Internal (TV) scan likely; sonographer discusses on the day.
  • •Obstetric <22wk: empty bladder 1hr before, then 1-3 glasses water (varies by scan).
  • •Obstetric 3rd trimester: no prep.
  • •Breast / Scrotum / Neck / Thyroid / Orbits: no prep. If mammo same day — no talc or powder; book mammo FIRST if patient >40.
  • •Vascular abdo (aorta, renal arteries, 55276/55278): 4hr fast, water + meds.
  • •Lower limb arteries (55238): 4hr fast, water + meds.
  • •All MSK, vascular limb veins, head/neck vessels: no prep.

Paediatric hips (55874)

Book only when baby is 6+ weeks old (from due date if premature, not birth date). Not useful after 6 months — discuss with sonographer first.

Same-day billing traps

  • Abdo (55036) + Renal (55058): can do same day, bill 55036 only
  • Pelvis (55065) + Renal: same day OK, bill renal only, OR split 24hrs apart
  • Breast US + Chest/Abdo wall US: NOT same day
  • Lower limb vascular + knee/lower leg/ankle/foot MSK: NOT same day
  • NT (55707): cannot be within 24hr of <12wk or 12–16wk scan
  • Bilateral MSK: must bill the bilateral item, not the single × 2
  • Shoulder / knee US: pain alone is NOT an eligible indication — referral must list specific pathology (rotator cuff, bursitis, meniscal cyst, etc.) or no rebate

Bulk-billing

Follows referrer eligibility + item rules above. Same guidance as other modalities: quote private fee, bulk-bill at reception if it qualifies. See the MBS codes page for current item-level detail.

Common MBS codes

CodeDescriptionBulk-billNotes
55036Abdomen (incl. urinary tract when performed)Referrer-dependent6hr fast. Urinary-tract US now bundled within 55036 — standalone 55058 superseded.
55065Pelvis (female)Referrer-dependentFull bladder; TV likely
55048ScrotumReferrer-dependent?torsion = urgent
55032Neck (thyroid, parathyroid, salivary, nodes)Referrer-dependentOnce per visit
55700 (verify)Obstetric <12 weeks — first trimester USReferrer-dependentPrevious draft had 57700 but that's a shoulder XR. Confirm 55700 vs 55703 with tech before quoting.
55707Nuchal translucency (11–14wk)Referrer-dependentNot within 24hr of other obs
55706Morphology (17–22wk)Referrer-dependentPreferred 20–21wk
557183rd trimester (22wk+)Referrer-dependentNo prep
55244Lower limb veins — acute DVTReferrer-dependentUrgent; no NR item
55276Aorta / iliacReferrer-dependent4hr fast
55274Carotid arteriesReferrer-dependentNo prep
55864Shoulder — one sideReferrer-dependentPain alone not eligible; needs specific indication
55874Paediatric hipsReferrer-dependentBaby must be 6+ wks

United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to