United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to
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Modalities

DEXA (bone density) — fast facts

Manager approved by Anthony Mobilio on 4 May 2026.

Dual Energy X-ray Absorptiometry. Very low-dose x-ray of lumbar spine + hip to measure bone mineral density. Diagnoses and monitors osteoporosis.

Key facts

  • Length: ~15 minutes
  • Booking: Pre-book. Lalor only — Lalor is the only UR site with a DEXA scanner, available every day. All UR DEXA bookings go to Lalor regardless of where the patient called.
  • Radiation: Very low dose
  • Sites scanned: Lumbar spine + hip. If hip replacement or spinal surgery, forearm is the alternate site
  • Metal = contraindication in the region of interest

Common indications

  • Osteoporosis screening in patients 70+
  • Prolonged glucocorticoid (steroid) therapy
  • Monitoring known osteoporosis / minimal-trauma fracture follow-up
  • Chronic conditions: hyperparathyroidism, CKD, liver disease, Crohn's/coeliac, RA, thyroxine excess
  • Male or female hypogonadism

Referral requirements & MBS eligibility

Medicare criteria are strict. If the patient doesn't meet criteria on the day, they pay the full fee or cancel. Always flag this at booking.

Item selection hinges on age + prior DEXA result + clinical indication. Patients 70+ with no other indication default to 12320 or 12322. A clinical indication always beats the age-only items.

T-score cheat sheet

Normal to mild osteopenia: T > −1.5 · Moderate-marked osteopenia: −1.5 to −2.5 · Osteoporosis: ≤ −2.5

Bulk-billing

Eligibility shorthand

70+, no symptoms, normal prior (or no prior): scan every 5 yrs (12320). 70+ with moderate-marked osteopenia: every 2 yrs (12322). Known osteoporosis or minimal-trauma #: every 2 yrs (12306). Steroid/hormone: every 12 mths (12312). Chronic disease: every 24 mths (12315). Therapy change monitoring: every 12 mths (12321). Don't promise bulk-bill — confirm at reception.

Patient prep

Patient prep
  • •No fasting or special prep
  • •Wear clothing without metal (zippers, buttons, underwire) around hips and spine — gown available if needed
  • •Bring any previous DEXA reports and the date of last scan
  • •Flag recent nuclear medicine, CT, or barium studies in the past week (can affect scan)
  • •Advise: if Medicare criteria aren't met, full fee applies

MBS codes

CodeDescriptionBulk-billNotes
12320Age 70+, no prior DEXA or prior normal, no fracture historyYesOnce every 5 years
12322Age 70+ with prior moderate-marked osteopeniaYesOnce every 2 years
12306Minimal-trauma fracture or monitoring known osteoporosisYesEvery 2 years; ≥12 mths since last DEXA
12312Prolonged steroids, glucocorticoid excess, hypogonadismYesOnce every 12 months
12315Hyperparathyroidism, CKD, liver disease, malabsorption, RA, thyroxine excessYesOnce every 24 months
12321Therapy change monitoring (≥12 mths since change) for proven/presumed low BMDYesOnce every 12 months

United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to