Manager approved by Anthony Mobilio on 4 May 2026.
Welcome to United Radiology. The goal of your first week is not to memorise everything — it's to get comfortable with the tools you'll use to look things up during a real call or patient interaction.
This site is designed to sit on your second screen while you work. It's faster to look up the right answer than to remember the wrong one.
Sidebar — grouped by what you're doing (phones, booking, billing, etc.)Search — press ⌘K from anywhere, type what's on your mind ("upset patient", "MRI cost", "bulk bill") (coming soon) Hot panel on the home page — the five things you'll grab most often
Day 1 : Read Answering the phone and Greeting in person . Shadow a colleague for both.Day 2 : Check-in flow and Medicare & referral intake . Process at least one walk-in alongside someone.Day 3 : Booking decision tree and Safety screening . Practice the screening questions out loud with a colleague — they're easy to get wrong when you're tired.Day 4 : Billing basics — Bulk-bill vs private , Pricing . Take a practice phone call about cost.Day 5 : Upset patient and Complaint flow . Read both. You will use these.
Pick up the phone within 3 rings during business hours
Always check the safety screen before booking MRI or contrast CT — every time, even if you "know" the patient
If you don't know an answer, say "let me find out and call you back" — don't guess
Log every complaint, even small ones, in the incident system
Who to ask
Workflow questions → your senior receptionist or office managerClinical questions → the radiologist on duty (never give clinical advice yourself)System / login problems → IT (see Who to escalate to )