United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to
Report a bug

Booking

Prep rules by modality

Manager approved by Anthony Mobilio on 4 May 2026.

When a patient asks what they need to do beforehand — this is the fast lookup. One page, every modality, so you don't have to click through each one while the patient is on the phone. If a scan type isn't here (or the prep looks site-specific), confirm with the tech/sonographer before reading it out.

CT

Patient prep
  • •1 hr fast before appointment (not required if URGENT, or for spine/extremities/HRCT/KUB/pelvimetry)
  • •Remove all jewellery, false teeth, hearing aids
  • •Contrast studies: book in a Contrast appointment slot
  • •Abdo/pelvis: oral contrast — 1 glass every 20 min starting 45 min before (save last glass for scan room); site dependent
  • •Non-contrast Brain unless specifically requested as Angio

Ultrasound

Patient prep by scan type
  • •Abdomen (55036): 6hr fast, water + meds only. Paeds 10-16: 4hr fast. Paeds <10: 2hr fast.
  • •Renal / Urinary tract (55058): empty bladder 1-2hr before, then drink 1L water. Do NOT empty before appt.
  • •Pelvis (55065): same as renal — bladder filling required. Internal (TV) scan likely; sonographer discusses on the day.
  • •Obstetric <22wk: empty bladder 1hr before, then 1-3 glasses water (varies by scan).
  • •Obstetric 3rd trimester: no prep.
  • •Breast / Scrotum / Neck / Thyroid / Orbits: no prep. If mammo same day — no talc or powder; book mammo FIRST if patient >40.
  • •Vascular abdo (aorta, renal arteries, 55276/55278): 4hr fast, water + meds.
  • •Lower limb arteries (55238): 4hr fast, water + meds.
  • •All MSK, vascular limb veins, head/neck vessels: no prep.

DEXA

Patient prep
  • •No fasting or special prep
  • •Wear clothing without metal (zippers, buttons, underwire) around hips and spine — gown available if needed
  • •Bring any previous DEXA reports and the date of last scan
  • •Flag recent nuclear medicine, CT, or barium studies in the past week (can affect scan)
  • •Advise: if Medicare criteria aren't met, full fee applies

Dental (OPG / CBCT)

Patient prep
  • •No fasting or special preparation
  • •Remove all jewellery from the facial area (earrings, nose rings, facial piercings)
  • •Remove removable dental plates / dentures before imaging
  • •Glasses and hearing aids off in the room

XR

X-ray has no patient prep. The only question to ask at booking (and again on arrival) is whether the patient could be pregnant — if yes, flag to the radiographer before the exposure. No fasting, no bladder filling, no special clothing; most sites accept walk-ins.

Prep can vary by site

The rules above are the default. Some sites have their own variation — especially CT abdo/pelvis oral contrast and obstetric US bladder filling. If the patient's scan is at a site you don't work at often, confirm with the tech or sonographer on the day before you give fasting instructions.

We don't offer MRI or mammography

If a patient asks about prep for MRI or a mammogram, they're going to another provider. Direct them to ask that provider about prep. See MRI — we don't offer this and Breast imaging — we don't offer this.

United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to