United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to
Report a bug

Booking

Safety screening before booking

Manager approved by Anthony Mobilio on 4 May 2026.

The high-stakes safety question at United Radiology is contrast for CT — we need to screen before booking a contrast scan, not when the patient walks in. (We don't offer MRI, so MRI safety screening isn't our job — see here for how to handle MRI enquiries.)

CT with contrast

Ask before booking a contrast CT
  • ☐Previous reaction to iodinated contrast
  • ☐Known severe asthma
  • ☐Diabetes + metformin (may need temporary withhold post-scan)
  • ☐Pregnancy
  • ☐eGFR result within last 90 days

For contraindications to flag to the radiographer on the day of the scan, see CT fast facts.

Pregnancy (all ionising scans)

Always ask women of childbearing age about pregnancy before confirming an XR or CT appointment. If unsure, the scan is deferred until we can confirm or clear with the radiologist.

Renal function (contrast CT, CT calcium scoring, CT-guided procedures)

High-risk groups (age 70+, kidney disease, diabetics, Metformin) need a recent eGFR. See CT fast facts for the full rules and the Metformin cessation requirement.

What to do if a "yes" comes up

  1. Don't book the appointment yet.
  2. Take the patient's full details and the contraindication.
  3. Pass it to the radiographer to message Jules with the relevant info; Jules will get the radiologist's instructions.
  4. Tell the patient you'll call back within 1 business day with confirmation, and follow whatever the radiologist comes back with.

Never override a safety flag

Even if the patient says "I've had contrast before with no problems," you do not have authority to override a flag. The decision is the radiologist's, every time.

Patients asking about MRI safety

If a patient mentions they're booked for an MRI elsewhere and has a safety question, direct them to the MRI provider — it's their responsibility to screen, not ours. We don't run the scanner, so we don't carry the risk.

United Radiology

Receptionist

Phones

  • Answering the phone
  • Transfer script
  • Taking a message
  • Voicemail callbacks

At the desk

  • Greeting in person
  • Check-in flow
  • Medicare & referral intake
  • Payment & EFTPOS

Booking

  • Booking decision tree
  • Safety screening
  • Prep rules by modality
  • Same-day & urgent

Billing & Codes

  • Bulk-bill vs private
  • DVA / WorkCover / TAC
  • MBS codes
  • Pricing

Modalities

  • X-Ray
  • CT
  • Ultrasound
  • DEXA
  • Dental (OPG / CBCT)
  • MRI (not offered)
  • Breast imaging (not offered)

Tricky situations

  • Upset patient
  • Complaint flow
  • Privacy
  • Escalation red flags

Forms & paperwork

  • Required paperwork
  • Incident report

Onboarding (Week 1)

  • Week 1 checklist
  • Week 1 overview
  • Our sites
  • The UR way
  • Who to escalate to